When I first tried Boxed, I loved it. All I had to do was spend $50 and the shipping was free. After the first few times, however, they up that amount to $65 for the free shipping. AND, their customer service is not the best. I ordered a shampoo/conditioner pack for one of the lovelies tand Boxed sent me TWO shampoos instead of one shampoo and one conditioner. I contacted them and received NO response. When I mentioned this in a review, they immediately responded that someone would contact me and resolve the problem. They never did. I don't like that. I also do not respect that. And I'm' not that fond of having to spend $65 to get free shipping. It is because of the customer service ball drop and the upped price for free shipping that led me to JET.
JET is great! You only have to spend $35 for FREE SHIPPING and that does not change. They also have a bulk section listed under the WHOLESALE tab. Also, I ordered some chips a few weeks back
and the bag was busted open during shipping. I contacted JET and two days later, a new bag of chips. Customer service heaven, y'all! They responded immediately and did what they said they would do. AND, they apologized. NICE people.
Do I order from Boxed anymore? Yes, but only when they show up on ZULILY because then, you only have to spend $50 to get the FREE SHIPPING. And, I don't shop with them every time they show up on Zulily. Because I do prefer JET.
I haven't stopped shopping at the grocery stores or farmers' market. I always go for the fresh, local, organic produce. But, sometimes, the convenience of online shopping is just what I need AND, many times, the prices are better online. Combine that with the two-day FREE SHIPPING and you've got a winner in my book.
UPDATE: After sending boxed.com a link to this post, they have FINALLY refunded my money on the above-mentioned goof on their part. Of course, the apology came in an email wherein they tried to put this on me and yet because they're so awesome, they would refund me and give me a $10 credit. Wow. That would have been fantastic had they not claimed not to have received an email from me. Good thing I keep all correspondence of this kind.
SO--- the August Happiness Challenge part of the post: customer service that responds and resolves issues quickly make me happy! (If you want to join in, create an icon of something, anything, that makes you happy, post your 'happy', and head over to One Gal's Musing and let her know, in the comments, that you're on board! That's it!)